• Check National Grid Outage Maps

    If you are looking for updates on power outages across the National Grid service area go to the National Grid Website at https://www.nationalgridus.com/index.asp and click on “View Power Outage Maps” in the “Outage Central” image in the upper left corner.  Then enter the affected address to see the outage maps for the area.  You can right-click on any of the affected areas to see the projected repair time, or in many cases a note that indicates “Assessing Conditions”….yikes!

  • How to use the SpamSoap Email Continuity Service

    Widespread power outages have knocked out email and server services for multiple customers.  For those customers who have purchased Spam Soap Email Message Continuity, follow the instructions below to access and reply to any email that is being held on SpamSoap servers.  The mail will be held until normal service is returned at which time it will be gradually released to your mail servers.

    1.  Log onto the SpamSoap Console at:  http://console.spamsoap.com

    2.  Your username is your company email address.  Your password is the same password you use to check your spam quarantine.  If you don’t know your password, send a text or email (from your personal account) to me at 781-315-6155 or mike@netgaintech.com  and I will update your account with a new password.

    3.  Once you have logged in, select the Message Continuity tab.  You will see your held messages and can reply to or forward them as usual.  Remember to always use full internet addresses even for company colleagues, since this mail is being routed over the internet.  Separate email addresses with a comma, with no space after the comma.

    4.  Also indicate if you would like me to save your personal email address for future communication in emergency circumstances.


  • ERP Apps don’t work with Windows 7 Mapped Drives

    After you turn on User Account Control in Windows Vista or in Windows 7, programs may be unable to access some network locations. This problem may also occur when you use the command prompt to access a network location.  This primarily affects users of applications that require drive mappings to network locations on the LAN.  If the drive mapping is accomplished by way of a Logon script running on the server, Windows refuses to the let the application access the mapped drive.

    This has been observed in Made2Manage 6.0 and Visual CRM 6.2 and up, neither of which is officially supported on Windows 7.  (Upgrade to a newer version needed).

    Why does this happen?

    This problem occurs because User Account Control treats members of the Administrators group as standard users.

    When a member of the Administrators group logs on to a Windows Vista-based computer or to a Windows 7-based computer that has User Account Control enabled, the user runs as a standard user. Standard users are members of the Users group. If you are a member of the Administrators group and if you want to perform a task that requires a full administrator access token, User Account Control prompts you for approval. For example, you are prompted if you try to edit security policies on the computer. If you click Allow in the User Account Control dialog box, you can then complete the administrative task by using the full administrator access token.

    When an administrator logs on to Windows Vista or to Windows 7, the Local Security Authority (LSA) creates two access tokens. If LSA is notified that the user is a member of the Administrators group, LSA creates the second logon that has the administrator rights removed (filtered). This filtered access token is used to start the user’s desktop. Applications can use the full administrator access token if the administrator user clicks Allowin a User Account Control dialog box.

    If a user is logged on to Windows Vista or to Windows 7, and if User Account Control is enabled, a program that uses the user’s filtered access token and a program that uses the user’s full administrator access token can run at the same time. Because LSA created the access tokens during two separate logon sessions, the access tokens contain separate logon IDs.

    Got all that?  Didn’t think so.  Here’s how you fix it:

    Registry Fix

    To work around this problem, configure the EnableLinkedConnections registry value. This value enables Windows Vista or Windows 7 to share network connections between the filtered access token and the full administrator access token for a member of the Administrators group. After you configure this registry value, LSA checks whether there is another access token that is associated with the current user session if a network resource is mapped to an access token. If LSA determines that there is a linked access token, it adds the network share to the linked location.

    To configure the EnableLinkedConnections registry value, follow these steps:

    1. Click Start, type regedit in the Start Search box, and then press Enter.
    2. Locate and then right-click the following registry subkey:
    3. Point to New, and then click DWORD Value.
    4. Type EnableLinkedConnections, and then press Enter.
    5. Right-click EnableLinkedConnections, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. Exit Registry Editor, and then restart the computer.


  • iPhone/iPad Users Get 50GB Free Storage at Box.Net

    Box.Net has launched a new offer wherein they are providing 50GB free online storage to all iOS users. This means, you can simply create a new account or login with your existing account using an iOS device, iPad or iPhone and get your accounts upgraded to 50GB for free.  (If you’re wondering why, it’s likely that Box.net feels a bit threatened by Apple’s new iCloud service.)

    Box.Net has a dedicated app for iPhone and iPad users. If you have not installed the app, you can download it from the app store. Then log into Box.Net using the app and you will see a message that your account had been upgraded to 50GB free storage.

    Offer is valid through Early December for existing and new Box.net users.  Questions about the promotion?  Click here

  • Excel 2003 opens workbooks slower across the network

    Some users of Office 2003 have reported extremely long times to open workbooks stored on a network. Where an unaffected user can open a large file within a few seconds, affected users report times as long as 3 – 10 minutes to open a file. This only happens with Excel files. Word, Access and PowerPoint files are not affected.

    Among our customers, 3 separate users have reported this issue. Initially, we suspected the virus scanners on the users computers (always a prime suspect). However Microsoft recently released tech note KB2570623 which explains the problem and provides some methods to fix it.

    Users report that of the various methods and work-arounds detailed in the Microsoft tech note, Method 4 appears to be the best fix.

    To review the entire KnowledgeBase article, click here. Then go to “Method Four” and click the “Fix It” Button.

    If you prefer to do it yourself, be aware that this involves modifying your system registry…as follows:

    Let me fix it myself

    You can use the EnableOnLoad registry entry to configure how you want Excel to handle opening workbooks for the OFV. By default, the EnableOnLoad entry is not present in the Windows registry. To add theEnableOnLoad entry to the Windows registry, follow these steps:

    1. Exit Excel.
    2. Click Start, click Run, type regedit, and then click OK.
    3. Locate and then click to select the following registry key:
    4. After you select the key that is specified in step 3, point to New on the Edit menu, and then click Key.
    5. Type Excel, and then press ENTER.
    6. Select Excel, point to New on the Edit menu, and then click Key.
    7. Type Security, and then press ENTER.
    8. Select Security, point to New on the Edit menu, and then click Key.
    9. Type FileValidation, and then press ENTER.
    10. Select FileValidation, point to New on the Edit menu, and then click DWORD Value.
    11. Type EnableOnLoad, and then press ENTER.
      Note: The default value is 0 which disables the validation.
    12. On the File menu, click Exit to quit Registry Editor.